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WholeHome - Home Painting & Property Maintenance Company in North Vancouver BC

Privacy Policy

Effective Date: January 2025

WholeHome is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wholehomegroup.com (the "Site"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

A. Information You Provide to Us

  • Personal Identifiable Information: Name, email address, phone number, billing address, and other similar information you voluntarily provide when contacting us, scheduling a service, or signing up for our newsletter.

  • Payment Information: Details necessary to process payments, such as credit card numbers, through a secure payment gateway.
     

B. Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Information about how you use our Site, such as pages viewed, time spent on the Site, and links clicked.
     

C. Information from Third Parties

  • We may receive information about you from third-party sources, such as payment processors or marketing platforms, to enhance our services.
     

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our services.

  • Communicate with you, including responding to inquiries and sending updates.

  • Process transactions and send confirmation details.

  • Improve our website, services, and user experience.

  • Comply with legal obligations.
     

3. Sharing Your Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

  • Service Providers: We may share information with vendors, consultants, and other third-party service providers who perform services on our behalf.

  • Legal Compliance: We may disclose information to comply with applicable laws, regulations, or legal processes.

  • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the transaction.
     

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us analyze website traffic, remember preferences, and improve functionality. You can manage your cookie preferences through your browser settings.
 

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
 

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access and Portability: Request access to the personal information we hold about you.

  • Correction: Request corrections to your personal information if it is inaccurate or incomplete.

  • Deletion: Request the deletion of your personal information.

  • Opt-Out: Opt-out of marketing communications by following the instructions in our emails.

To exercise these rights, please contact us using the contact details below.
 

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.
 

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.
 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the "Effective Date" at the top. Please review this page periodically to stay informed of any changes.
 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

WholeHome Email: hello@wholehomegroup.com

Phone: 778-653-5115
 

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